Terms of Use

1) Eligibility and authority

You must be legally able to form a binding contract to use the Services. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

2) Accounts and security

To access certain features, you may need an account. You agree to:

• Provide accurate and complete information and keep it updated.
• Maintain the confidentiality of your login credentials.
• Be responsible for all activity that occurs under your account.
• Notify us promptly if you suspect unauthorized access or use of your account.

3) The Services

ConnectLoop provides software that enables customers to deploy AI-powered chat/agent widgets and manage conversations, automations, and lead workflows through a web platform.

We may modify, update, or discontinue portions of the Services at any time. We will try to provide reasonable notice when practical, especially for material changes.

4) Subscriptions, fees, no refunds, and taxes

If you purchase a subscription or otherwise pay fees to ConnectLoop:

• No refunds. All fees are non-refundable, except where required by law.
• Billing & renewal. Fees are billed in advance and may renew automatically unless cancelled before renewal.
• Taxes. You are responsible for applicable taxes (excluding taxes on our net income).

5) License to use the Services

Subject to these Terms, ConnectLoop grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the term of your subscription (or otherwise while authorized).

6) Acceptable use

You agree not to (and not to allow others to):

• Use the Services for unlawful, harmful, deceptive, infringing, or fraudulent purposes.
• Use the Services to transmit spam, malware, or disrupt systems or networks.
• Harass, threaten, defame, or exploit others.
• Attempt to gain unauthorized access to the Services, accounts, or related systems.
• Bypass or circumvent security controls, access restrictions, or rate limits.
• Reverse engineer, decompile, or attempt to extract source code or underlying ideas (except where prohibited by law).
• Use the Services to build or train competing products using non-public aspects of the Services (including Outputs, prompts, system behavior, or other proprietary elements) except as expressly permitted in writing by ConnectLoop.

We may suspend or terminate access if we believe you have violated these Terms or if necessary to protect the Services, our users, or others.

7) Customer Content; data you submit

8) Embedded widgets; end users; compliance

If you deploy a ConnectLoop widget/agent, you are responsible for:

• Publishing an appropriate privacy notice describing your data practices.
• Ensuring the widget is not used in violation of law or third-party rights.
• Not collecting/processing sensitive personal information unless you have a lawful basis and safeguards.

ConnectLoop is not responsible for your relationships with end users/visitors or your compliance obligations arising from your deployment.

9) AI features and Outputs

• Outputs may be inaccurate, incomplete, misleading, or inappropriate.
• You are responsible for reviewing Outputs before relying on them.
• You will not represent Outputs as human-generated when doing so would be deceptive or unlawful.
• ConnectLoop does not guarantee outcomes (conversion rate, lead quality, results).

10) Third-party services and Connected Apps

The Services may integrate with third-party services. Your use is governed by their terms and policies. ConnectLoop is not responsible for third-party availability, security, or changes.

11) Intellectual property

Except for Customer Content, the Services (software, code, models, workflows, design, trademarks, logos, docs) are owned by ConnectLoop and licensors and protected by IP laws. No rights are granted except as expressly stated.

12) Feedback

If you provide feedback, ideas, or suggestions, you grant ConnectLoop the right to use them without restriction or compensation.

13) Confidentiality

“Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or reasonably understood as confidential. Each party will use it only as needed to perform under these Terms and protect it using reasonable care.

Confidential Information does not include information publicly available through no fault, independently developed, or rightfully received from a third party without obligations.

14) Suspension and termination

15) Disclaimers

16) Limitation of liability

Some jurisdictions do not allow certain limitations, so some of the above may not apply.

17) Indemnification

You will defend, indemnify, and hold harmless ConnectLoop and its affiliates and personnel from claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to your Customer Content, deployment/use, violations, or infringement/misappropriation of third-party rights.

18) Governing law and venue

These Terms are governed by the laws of the Commonwealth of Massachusetts (without conflict-of-law rules). Disputes will be brought exclusively in state or federal courts located in or near Cambridge/Boston, Massachusetts, and you consent to jurisdiction and venue.

19) Changes to these Terms

We may update these Terms. If changes are material, we’ll post updated Terms and update the Effective Date. Continued use after the effective date means you accept the updated Terms.