Query Buster
Query Buster: Turn the Questions LIA Couldn't Answer Into Answers She Can
Every AI agent meets questions its training doesn't cover. ConnectLoop's Knowledge Gaps lists them for you, and Query Buster researches each one and proposes an answer, with its source and a confidence level. You check it, accept it, and LIA starts using it within about a minute.
Nothing reaches LIA until you approve it.
Query Buster is available on Growth, Scale and Enterprise plans · Covers website conversations and live sales calls
The problem
Every Unanswered Question Is a Buyer Left Waiting
When an AI agent can't answer, the buyer leaves with less than they came for. Finding and fixing those gaps by hand takes time most teams don't have.
Hidden gaps
You Don't Know What It Missed
Unanswered questions are scattered across hundreds of conversations and calls. Nobody reads them all, so the same gaps stay open for months.
Research time
Every Fix Starts With a Search
Even when a gap is spotted, someone has to find the right answer, check it and write it up before the AI can use it.
Trust
Auto-Learning You Can't Check
An AI that teaches itself without review can pick up wrong or off-brand answers. Your team needs the final say on what the agent tells buyers.
How it works
How Does Query Buster Work?
Knowledge Gaps collects the questions LIA couldn't answer. Query Buster researches them and proposes answers for your team to review.
01
Questions Are Collected
Unanswered questions come from LIA conversations with visitors on your website, and from questions a buyer asked on a live sales call through Sales Assistance.
02
Query Buster Researches Them
Every night, and whenever you click Find answers, Query Buster researches your open questions and proposes answers with a source, a confidence level and a category.
03
You Approve, LIA Learns
Accept, edit or reject each answer. Accepted answers go into your knowledge base, and LIA starts using them within about a minute.
| Tab | What it contains |
|---|---|
| Answers to review | Proposed answers waiting for your approval |
| Needs your input | Questions Query Buster couldn't answer, with a note on what to add to your knowledge base |
| In knowledge base | Answers you accepted or wrote yourself. You can edit or remove them anytime. |
| All questions | Every unanswered question. Use the Source filter to see LIA conversations or Sales Assistance calls. |
| Rejected & failed | Rejected answers and questions that couldn't be researched |
Review
How Do You Review a Proposed Answer?
Every answer shows where it came from, how confident Query Buster is, and what kind of question it is, so you can decide quickly.
Source
Already in your KB, Your website, Web, General knowledge (no sources), or Written by team.
Confidence
High, Medium or Low.
Category
About your business, Not about your business, About your business and others, or Not a real question.
Status line
The top of the page shows whether LIA is up to date with your latest accepted answers.
| Action | What it does |
|---|---|
| Accept | Adds the answer to the knowledge base |
| Edit & accept | Lets you change the answer before adding it |
| Reject | Discards it, with an optional reason for your team |
| Write an answer | Write it yourself, for questions in Needs your input |
| Research again | Runs Query Buster on the question again |
| Ignore | Sets the question aside. It stops counting as open and won't be researched. |
| Reopen | Makes an ignored question open again |
| Remove from knowledge base | LIA stops using the answer and the question reopens |
Running Query Buster
Automatic Every Night, On Demand Anytime
Query Buster runs on your open questions every night. Click Find answers to run it yourself, or Research now to look into a single question.
Find answers
Shows progress as it works: questions researched, answers found, and how many need your input. Review the results in the tabs when it finishes.
Up to 25 questions per run
Any remaining questions are picked up on the next run.
Research now
Research one question on its own. Single-question research isn't affected by the run limits.
Keep the queue under 25
If 25 or more answers are waiting for review, Find answers and the nightly run pause until you review them.
| Message | Why Find answers is paused |
|---|---|
| “Available again in X min” | Query Buster ran in the last 30 minutes |
| “Review the X waiting answers first” | 25 or more answers are waiting for review. The nightly run also pauses until you review them. |
| “No open questions to research” | Nothing is left to research |
An AI Agent That Gets Better Every Week
Every question LIA couldn't answer becomes a chance to improve. Query Buster does the research, your team makes the call, and the next buyer who asks gets a real answer.
- Research done for youProposed answers with sources, every night.
- Your team decidesNothing reaches LIA until you approve it.
- Live in a minuteAccepted answers are used within about a minute.
Getting started
How Should You Use Query Buster?
Open it from Agent → Knowledge Gaps in the left sidebar of your ConnectLoop dashboard.
- 01
Check Answers to review
Check it regularly, because the nightly run adds new answers there.
- 02
Check the sources
Look at each answer's sources, and edit if needed before accepting.
- 03
Fill in Needs your input
These are usually facts only your team knows, like pricing exceptions or internal policies.
- 04
Reject non-questions
Reject anything marked Not a real question.
- 05
Keep the queue under 25
Fewer than 25 answers waiting keeps the nightly run working.
Questions
Frequently Asked Questions
Query Buster is a ConnectLoop feature that researches the questions LIA, ConnectLoop's AI sales agent, couldn't answer and proposes answers for your team to review. Accepted answers are added to your knowledge base, and LIA starts using them within about a minute.
Knowledge Gaps is the list of questions LIA couldn't answer. It collects them from LIA conversations with visitors on your website and from questions buyers asked on live sales calls through Sales Assistance. Use the Source filter to see one or the other.
No. Nothing reaches LIA until you approve it. Proposed answers wait in Answers to review until you accept, edit or reject them.
Each answer shows its source: Already in your KB, Your website, Web, General knowledge (no sources), or Written by team. It also shows a High, Medium or Low confidence level, so you know how closely to check it.
Automatically every night on your open questions. You can also click Find answers to run it anytime, or Research now to research a single question.
Up to 25 questions per run. Any remaining questions are picked up on the next run. Single-question research with Research now isn't affected by this limit.
Either Query Buster ran in the last 30 minutes, 25 or more answers are waiting for review, or there are no open questions left to research. The message on the button tells you which.
Questions Query Buster couldn't answer, with a note on what to add to your knowledge base. These are usually facts only your team knows, like pricing exceptions or internal policies. Use Write an answer to fill them in.
Yes. Accepted answers sit in the In knowledge base tab, where you can edit or remove them at any time. If you remove one, LIA stops using it and the question reopens.
Query Buster is available on the Growth, Scale and Enterprise plans. On other plans you can still see the list of unanswered questions, with an upgrade prompt for Query Buster.
Also included
Query Buster Works With the Rest of LIA
- Appointment BookingLIA answers, qualifies and books meetings into your team's real calendar, inside the chat.How appointment booking works →
- Human HandoffWhen a customer asks for a person, your team is alerted and takes over the chat.How human handoff works →
- Competitor IntelEvery competitor your customers name, with their exact words and where you win and lose.How competitor intel works →
Close the Gaps Before the Next Buyer Asks
Let Query Buster research what LIA couldn't answer. Approve the answers you trust, and LIA uses them within a minute.
Query Buster is included on Growth, Scale and Enterprise plans