Glossary

Grounded answers (retrieval-grounded AI)

A grounded answer is an AI response generated strictly from an approved source of information, company documents, product catalogs, policies, rather than from the model's general training data.

Grounding is what keeps a business AI from inventing prices, features, or policies. Systems achieve it by retrieving relevant approved content first and constraining the answer to it, escalating to a human when confidence is low.