Glossary

Knowledge base (for AI agents)

In the AI-agent context, a knowledge base is the curated set of company information, documents, web pages, FAQs, catalogs, playbooks, that an agent is permitted to answer from.

The quality of an AI sales agent tracks the quality of its knowledge base, which is why mature deployments include gap detection: flagging questions the agent couldn't confidently answer so the knowledge base improves from real conversations.